We are here to help! Whether you have a question about your order, need assistance choosing the right support setup, or simply want to share your sleep experience, our customer care team is at your service.
Track Your Order
To track the progress of your shipment, simply visit our tracking partners and enter your tracking number:
- 17Track Global Tracking: https://www.17track.net/en
- Cainiao Global Logistics: https://global.cainiao.com
Note: Please allow 2 to 3 business days after receiving your shipping confirmation for the tracking details to fully update in the system.
Get in Touch
Have a question or need assistance with an existing order? Send us an email and our support team will get back to you within 1 business day.
- Email Support: [email protected]
- Support Hours: Monday – Friday, 9:00 AM – 6:00 PM (EST)
In the meantime, you can find instant answers to common questions about sizing, care instructions, and shipping on our Frequently Asked Questions page.