At Skelda Pillow, we are committed to delivering high-quality sleep solutions. Please review our refund, return, and cancellation policies below prior to making a purchase.
60-Day Return Policy
Our return policy lasts 60 days from the date you receive your product. If 60 days have passed since delivery, unfortunately, we cannot offer a refund or exchange.
Return Eligibility Criteria
To be eligible for a return and refund:
- Proof of Functional Defect: In general, returns are accepted for items with confirmed manufacturing or functional defects.
- Original Packaging: Items must be returned in their original packaging and condition.
- Proof of Purchase: A valid order number, receipt, or proof of purchase is required to process all requests.
Please note: We do not offer refunds for change of mind. Special consideration may be granted in exceptional circumstances at our discretion.
Non-Returnable & Exempt Items
The following items are strictly non-returnable:
- Gift cards
- Custom-made or personalized products
- Downloadable digital/software products
- Perishable goods (e.g., food, flowers, magazines)
- Intimate or sanitary products, hazardous materials, or flammable liquids/gases
- Select health and personal care items
Order Cancellations
Cancellations are only accepted for full-priced items within 60 minutes of placing your order. Because we process orders as quickly as possible, cancellation requests are highly time-sensitive.
If you need to cancel your order, please contact us immediately at [email protected] within the 60-minute window. Cancellations requested after this timeframe cannot be processed.
Return & Refund Process
- Initiate Your Request: Contact our support team at [email protected] with your order number, photo/video proof of any defects, and a brief description of the issue.
- Inspection & Approval: Once your returned item is received and inspected at our facility, we will send you an email notification regarding the approval or rejection of your refund.
- Refund Processing: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a few business days.
Late or Missing Refunds
If you haven’t received your refund after receiving our confirmation, please follow these steps:
- Re-check your bank account balance.
- Contact your credit card provider—it may take several business days for the refund to officially post to your statement.
- Contact your bank, as processing delays before posting are common.
If you have completed these steps and still have not received your refund, please reach out to us at [email protected].
Exchanges
We only replace items if they arrive defective or damaged. If you need to exchange a damaged item for the exact same model, please email us at [email protected].
Return Shipping Details
- Shipping Costs: Customers are responsible for paying their own return shipping costs. Shipping fees are non-refundable. If you receive a refund, original shipping costs will be deducted from the total amount.
- Tracking & Insurance: If you are returning an item valued over $10, we strongly recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee receipt of returned items without tracking.
- Processing: Refunds are issued only after our warehouse confirms receipt and inspection of the returned item meeting all stated conditions. Delivery times for exchanged items may vary depending on your location.