At Skelda Pillow, we are committed to delivering your order quickly, safely, and transparently. Please review our shipping terms and delivery details below.
Free Worldwide Standard Shipping
We are pleased to offer FREE Standard Shipping on ALL orders with no minimum purchase required.
- Order Processing: Orders are processed and dispatched within 1 to 3 business days.
- Tracking Confirmation: Once your order is dispatched, you will receive a shipping confirmation email containing your tracking number and order link.
Please note: It may take up to 48 hours for the carrier to update tracking information after your dispatch notification.
Tracking Your Order
Yes, every order includes end-to-end tracking! You can track your shipment anytime by entering your tracking number on our tracking partners’ portals:
- 17Track Global Tracking: https://www.17track.net/en
- Cainiao Logistics: https://global.cainiao.com
Customs, Taxes, and Import Duties
Depending on your destination country, international shipments may be subject to local import duties, tariffs, VAT, or handling fees set by your regional customs authority.
- Responsibility: All applicable customs duties and taxes are the responsibility of the customer.
- Local Regulations: We recommend contacting your local customs office for specific details regarding import fees before placing your order.
Damaged, Lost, or Stolen Packages
We carefully inspect and package every Skelda Pillow prior to dispatch to ensure top quality.
- Carrier Issues & Lost Items: Once a package leaves our warehouse, carrier transit delays, mishandling, or loss are under the jurisdiction of the delivery carrier. While we cannot accept direct liability for carrier errors, our team is always happy to help you navigate claims.
- Stolen Packages & Address Errors: Skelda Pillow is not responsible for packages stolen post-delivery or for order delays caused by incorrect or incomplete shipping addresses provided during checkout.
If your item arrives damaged or you encounter delivery issues, please reach out immediately to the carrier or contact our support team at [email protected] so we can assist you.